How Caina streamlined user authentication with Oz Liveness Detection technology
A practical guide on how to ensure accurate user authentication and improve the experience with Liveness technologies.
Description
A brief history of Caina
Caina is a technology provider supporting digital transformation in Indonesia. One of their core services is enabling online psychological tests, which can be applied for a variety of purposes. Ensuring that each user completes the process correctly and efficiently is a key part of their mission.
Caina’s specific challenges
Before partnering with Oz, Caina faced problems with its previous vendor:
There was no SDK to guide users through the selfie capture process.
Many users submitted photos that were inefficient or improper. This created inefficiencies, user frustration, and extra workload to manage incomplete or invalid submissions.
High Retry Rates: On average, users needed multiple attempts to capture an acceptable selfie. Some gave up entirely, resulting in drop-offs and abandoned sessions.
Operational Burden: The team had to manually review and filter incomplete or improper submissions, which slowed the verification pipeline and required additional human resources.
Choosing the right technology: Why Oz?
The search for a reliable technology partner
To overcome these challenges, Caina sought a solution that would:
Provide an intuitive SDK to guide users step-by-step through the authentication process.
Ensure accurate liveness detection (0% FAR) to validate that the uploaded image is indeed a real face.
Be user-friendly and straightforward, since the process must be accessible to a wide demographic across Indonesia.
It was in this context that Caina chose Oz Forensics, a company known for its Liveness Detection technology, which combines reliability with ease of use.
Why this choice?
How Oz’s Liveness Detection works for Caina
Guided authentication: Oz’s SDK helps users capture the correct type of photo, minimizing errors and incomplete submissions.
Proof of life: The solution verifies that the image belongs to a live person, ensuring valid test-takers are authenticated.
Compatibility: Oz’s solution works seamlessly across a wide range of mobile devices, from low-end to high-end, and is fully compatible with major browsers, including Google Chrome (and other Chromium-based browsers), Mozilla Firefox, Safari, Microsoft Edge, and Opera — a critical capability for Indonesia’s diverse user base.
How Caina sees the success of the partnership
Since implementing Oz Liveness Detection, Caina has experienced:
Accurate and streamlined user submissions, increasing the security of their online environment.
A significantly smoother user journey, reducing friction for applicants renewing their licenses.
Positive feedback from internal teams and users. So far, Caina reports no complaints and high satisfaction with both the performance of the technology and the support from the Oz team.
Results that transformed the process
Higher accuracy in photo submissions thanks to the guided selfie process.
Improved user satisfaction, with an easier, faster, and more precise journey.
Operational efficiency, as fewer cases require manual review due to invalid images.
The Game-Changing Results
Operational efficiency
More than 172K users onboarded in just 2.5 months.
172K+
User Onboarding Growth
From June to July 2025, Caina Indonesia experienced a staggering 500% growth in user onboarding.
500%
Streamlined Identity Checks
From 16K to almost 100K successful checks in July 2025
100K
About
Caina is a technology provider supporting digital transformation in Indonesia. One of their core services is enabling online psychological tests, which can be applied for a variety of purposes. Ensuring that each user completes the process correctly and efficiently is a key part of their mission.
Testimonial
“Oz’s SDK and liveness detection made a big difference. Now users are guided properly through the process, and our teams can focus on operations instead of correcting mistakes. The technology is reliable, and the support has been excellent.”
— Andy Garna, President Director
Your Journey to Success
The success of Caina’s partnership with Oz demonstrates how an intuitive SDK and robust liveness detection can streamline critical online services.
If you’d like to explore how Oz can help improve your digital authentication processes, we’re ready to support your journey.
